Managed Services Overview

Re-Quest was founded as a Managed Services provider. Unlike many of it’s competitors who added Managed Services as an extension of their Systems Integration practices, Re-Quest was built from the ground up to provide customers flexible, cost-effective, proactive 24x7 monitoring and management of their environments. Decades of experience providing follow-the-sun support for applications and databases they developed and/or deployed gave Re-Quest the foundation for their no-nonsense approach to their Managed Services model. Specifically, Re-Quest provides the following value proposition to their Managed Services customers:

  • 24x7x365 Monitoring
  • Response time SLAs
  • Proactive Daily/Weekly/Monthly management tasks
  • Primary contact with multiple backups for redundancy
  • Consistency in delivery team
  • 100% W2 US onshore resources
  • Flexible model that incorporates customer resources at whatever level desired